FAQ
WHAT’S HAPPENING BETWEEN ZILVI & SHARTRUESE?
Some collaborations aren’t planned - they grow from connection, admiration and a shared love of creating something beautiful.
After years of supporting each other as makers and mothers, Nic from Zilvi has entrusted me to take on the production of her laser-cut designs under her brand, allowing her to slow down while I bring each piece to life with care and intention.
This collaboration may seem an unlikely pairing on the surface, but the connection runs deep. It’s women supporting women, mothers supporting children, and creatives lifting each other through every high and low.
HOW DO YOU PRONOUNCE SHARTRUESE?
Like chartreuse, as in that green colour or the awful tasting drink!! But the name has nothing to do with either of those things... It's a nickname I adopted when I lived in Kalgoorlie :) Sharleen - Shar - Shartroooce.
DO WE DO CUSTOM PIECES?
Sure do! See our Custom Plaque listing here or email us at shartruese@outlook.com to discuss your ideas.
WHAT IS THE BIGGEST PLAQUE WE CAN DO?
Round/Square - Up to 30cm
Rectangle - Up to 60cm x 30cm
DO WE SEND PROOFS BEFORE COMPLETING YOUR ORDER?
YES! For personalised pieces, we will always confirm your approval before completing your order. Please check your spam/junk folder as our emails can sometimes land there. You can also add your social handles at checkout in case we can’t reach you via email.
IS PICK UP AVAILABLE?
YES! Pick up available near Joondalup WA (No contact)
WHAT PAYMENT OPTIONS DO WE OFFER?
Checkout securely with Paypal, all major credit cards, Afterpay, Zippay AND NOW Klarna!
YEARLY SUBSCRIPTION
Join our yearly subscription & receive your Christmas Height Keepsake automatically each November in time for Christmas. FREE SHIPPING APPLIES ON CHRISTMAS HEIGHT KEEPSAKE ONLY. Minimum 2 subscription payments required before cancellation or pause can occur. Please advise if any postal details change.
DELIVERIES WITHIN AUSTRALIA
OPTIONS
$5 unregistered Australia wide
$9 registered Australia wide (automatically applies to products larger than an Aus Post Large Letter
$11 Express Australia wide
FREE SHIPPING
Free standard shipping for orders over $100 (Australia only)
PLEASE NOTE
Once parcel has been received by Australia Post Shartruese holds no responsibly for the loss of your parcel or any delays that may occur.
WHEN WILL MY GOODIES BE SHIPPED?
Your items will be shipped within approx 3-4 weeks from sale date. I aim to get your goodies out to you sooner, however with 3 cubs under 12 running around, each day (and free time) varies daily!
If you require your goodies by a certain date, please contact me at shartruese@outlook.com before placing your order.
Please note, once parcel has been received by Australia Post Shartruese holds no responsibly for the loss of your parcel or any delays that may occur.
FUNDRAISING OPPORTUNITY TERMS & CONDITIONS - SHARTRUESE x YOUR P&C
Contact Shar @ shartruese@outlook.com with subject line: P&C Fundraiser for more info.
