Refund policy

Shartruese takes great pride in its reputation for quality handmade decor and accessories.

We do not offer returns for change of mind or personalised/custom-made products.

If you receive a faulty, damaged or incorrect item, please contact us within 7 days so we can assess the issue and assist with an exchange or refund. Product to be returned to Shartruese within 14 days of the outcome (if applicable).

Due to the handmade nature of these products and as they are made out of plywood, there may be slight unique characteristics from product to product. These are not considered faults.

Please note:
All items must be in new & unused condition, with all tags attached.
• In the unfortunate instance you are returning an item due to a manufacturing fault we ask that you firstly email shartruese@outlook.com.
• If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Shartruese reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Shartruese can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organised). Shartruese will not accept returns or exchange goods for any non-faulty items that have had tags/stickers tampered with or removed.
• Any items purchased at a reduced price are not exchangeable for other items and cannot be refunded.

Custom creations cannot be refunded nor can orders be cancelled once payment is made.

Limited stock is available of SHARTRUESE pieces. Please take care in choosing sizes & designs as an alternative may not be available.

PRODUCTS AND COLOURS

All accessories featured on shartruese.myshopify.com, instagram.com/_shartruese and facebook.com/shartruese have limited availability and are subject to supply. Descriptions, specifications, colours and pricing are subject to change at any time and without any notice.

Also, please be aware that some colours may vary slightly from what you see on your monitor.

Due to the handmade nature of these products and as they are made out of plywood, there may be slight unique characteristics from product to product. These are not considered faults.